My DH & I recently found oursevles in East Knoxville, near Knoxville Center Mall (the mall formerly known as East Towne) while delivering some baby chicks. This was 2 weeks ago when the major storms were brewing & moving through our area, and one was looming overhead threatening rain, lightning and possibly hail. So we decided to pull over, splurge a little and have dinner together at the Texas Roadhouse on I-640 at the Mall Exit.
If you’ve never been to one, it’s your typical casual dining steakhouse/saloon, with buckets of peanuts to keep you munching while you wait for your orders. He ordered a larger filet and I ordered a trio of filet “medallions” on a bed of rice. We chatted, ate our peanuts, enjoyed some appetizers and then when our food came out, they brought two identical plates. Now, I’m a pretty flexible gal most of the time, and basically it was the same thing as I ordered, just with a different shape & no rice. So while the waitress encouraged me to take her up on the offer to fire up a new dinner for me, I wasn’t willing to wait that long and couldn’t help but come back to it being basically the same thing I ordered, so I asked her to please just adjust my bill to make sure I paid for what I ordered not what I actually received (because the medallions were a tad cheaper). She left with a flurry of “So sorry”, “If you change your mind let me know”, “Are you Sure?” and “Of course I’ll take care of the bill”. She was great and I just moved on with my meal, anxious now to finish and start heading back home.
Moments later, and completely unexpectedly, the manager appeared at our table with a look of serious concern. He insisted on getting me a new dinner, and I assured him that was not necessary and I had already begun eating this one anyway. He tried to assure me it would not take long to replace my meal, and again I said no, that is not necessary but that I DID appreciate his concern. He asked what else he could do, this was not a normal part of their operation although mistakes do happen. Having worked in food service for much of my early adult life, I understand that all too well, I was a TERRIBLE waitress
and so have great patience for those who are trying. I reassured him that everything was fine, we were fine, not to worry and I appreciate everything, the food is good and the waitress was wonderful about it. He finally left the table with my last reassurance and a request that he make certain my bill is correct for what I ordered. Honestly, I was so excited about his doting behavior, I called Angie right from that table to tell her what a great experience I had with getting the wrong order!! LOL
When we got our bill to settle up, my meal was comped and I was thrilled even more with the customer service here at the Texas Roadhouse. What a statement of responsibility they made to me… “No, it’s our fault, and you will not pay for our mistakes.” This is such a refreshing attitude to encounter, and I’m glad we stopped for our meal!
So if you get the opportunity, and find yourself near Knoxville Center Mall (take I-40 to 640 toward Lexington KY and exit at the Mall Exit) stop at the Texas Roadhouse and have a nice meal.
Price Point:
Steak Dinner $16.99 +/-
Appetizer $6.99 +/-
Excellent Customer Service $Priceless
Until next time…
